You may be able to recover damages against Crypto.com for stolen crypto in certain cases. However, Crypto.com typically can’t get your crypto back. Cryptocurrency transactions are irreversible. Once funds leave your wallet, they cannot be reversed or undone.
You may be able to pursue a legal claim against Crypto.com if their negligent actions contributed to your losses. An investment fraud attorney may be able to help you file your claim to seek compensation.
If you believe Crypto.com acted with negligence and could have prevented an account takeover or crypto theft, reach out to our Crypto.com hacking and theft lawyers. Our team has 75 years of combined experience. Call today for a free consultation to discuss your case.
Will Crypto.com Get My Stolen Crypto Back?
Unfortunately, recovering stolen crypto depends on many factors beyond Crypto.com’s control. Unless the thief agrees to return the funds or law enforcement recovers them, Crypto.com will likely not undo the theft.
Once funds leave your wallet and move to another address, there’s usually no way to reverse or cancel the transaction like with a bank transfer. However, Crypto.com may be liable for your losses in certain circumstances. While every case is different, this can include:
- Failure of Platform Security: If Crypto.com’s security measures failed or did not provide reasonable protection, they could be liable for your losses.
- Mismanagement or Breach of Contract: If they failed in their duties, as outlined in their user agreement, you could have a legal case.
- Compliance and Monitoring Failures: Even if they had proper policies and security measures in place, a failure to monitor the platform can lead to liability.
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What Is the Account Protection Programme?
The Account Protection Programme is Crypto.com’s policy for reimbursing users who lose funds due to unauthorized withdrawals. If someone gains access to your account and transfers your crypto without permission, you may be eligible to recover up to $250,000.
The program does not cover user errors, scams, or disclosing private keys. To be eligible, you need to meet certain requirements, such as enabling Multi-Factor Authentication and an anti-phishing code at least 21 days before the incident.
While this program offers some help for victims of theft and fraud, it doesn’t absolve Crypto.com when its own negligent behaviors cause you major losses. Our investment fraud attorneys can review the circumstances of your crypto losses and potentially hold Crypto.com accountable.
What Do I Do If My Crypto Is Stolen?
To get help from Crypto.com after having your crypto stolen, you must report the incident immediately. Although they will not directly recover stolen funds, they can assist you throughout the recovery process and work with law enforcement or other parties when possible.
What you do in the first 24 hours after your crypto is stolen can make a big difference in your outcome.
Lock Your Account
As soon as you suspect your crypto has been stolen, use Crypto.com’s One-Button Lock feature. This temporarily freezes all withdrawals and trading activities and can limit losses while the issue is under investigation.
Contact Our Attorneys
While it’s smart to follow Crypto.com’s process for reporting your stolen crypto, if their negligence caused your losses, you need an advocate on your side. Our team can make sure the actions you take protect you, not Crypto.com.
File a Police Report
Report the theft to your local law enforcement agency as soon as possible. Include details such as suspicious account activity and actions taken by Crypto.com. This creates an official record, submitted by you, that can potentially help your legal case.
Contact Crypto.com Support
Gather all relevant details that can help Crypto.com investigate the case more effectively. Contact Crypto.com’s support team via the app or their website. Crypto.com might ask you to complete a security forensics questionnaire.
Follow Up
Stay in touch with Crypto.com support and respond to any requests for more information or documentation. Staying on top of communications can keep your case moving and prevent unnecessary delays.
Report Within 30 Business Days
To qualify for protection under Crypto.com’s Account Protection Programme, you must report any unauthorized withdrawal within 30 business days. Failing to meet this deadline may disqualify you from being reimbursed.
Change Other Passwords
Update your passwords for your email addresses and phones, and enable two-factor identification with an authenticator app. This can help limit the damage and prevent hackers from accessing your other accounts.
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Contact Our Legal Team if Your Crypto Is Stolen
You can recover against Crypto.com for stolen crypto in some cases, but it is unlikely you will get your crypto back. A securities lawyer who works with cryptocurrency cases can help.
Our attorneys will guide you through legal steps and help clarify your rights and Crypto.com’s responsibilities. If Crypto.com’s negligence caused your losses, we can represent you in your efforts to seek damages.
Our team at Meyer Wilson Werning has served thousands of clients who have lost funds due to the negligence or illegal actions of those responsible for safeguarding their assets. Call for a free consultation today, and we can discuss solutions.
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