If your Crypto.com account was hacked, you should contact the website’s support team as soon as possible and take several other steps to protect your assets and notify relevant authorities.Â
If you lost cryptocurrency due to a hack, you may also want to reach out to an investment fraud lawyer to assist you with a legal claim.Â
Let’s take a closer look at what to do if your Crypto.com account gets hacked and how an attorney can help you.
Contact Support if Your Crypto.com Account Was Hacked
If you notice suspicious activity on your Crypto.com account or see that your funds are missing, you’ll want to contact the website’s support team and report the incident. When notifying support, make sure to clearly state that you believe your account has been hacked and provide information on any unauthorized transactions that have occurred.
You should also ask the support team to freeze your account to prevent any more unwanted withdrawals from happening. They may also be able to provide further information on what to do if your Crypto.com account gets hacked.
The sooner you get in touch with support and tell them about the issue, the better your chances of minimizing further damage. In addition, you should save a copy of your support ticket and all communications with the support team.
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Look Into Potential SIM Swapping
If your Crypto.com account was hacked, you should also investigate to find out if SIM swapping played a role in the incident. Hackers often access Crypto.com accounts by compromising the user’s email or by using a technique called SIM swapping.Â
SIM swapping occurs when a hacker tricks your mobile provider into transferring your number to a SIM card that they have control over. You should contact your mobile provider immediately to determine if SIM swapping has occurred.Â
You should also request that your provider place a SIM lock on your account to prevent future attacks. Once you’ve done that, you’ll want to change the passwords on all your sensitive accounts, especially your email.Â
Freeze Withdrawals on Your Account and Update Security Settings
If your Crypto.com account was hacked and you still have access to it, you must act quickly to prevent further damage. To do so, go into your account settings and disable all withdrawals, unlink your external wallets, and remove any saved bank account information.Â
You should also enable available security features, update your password and PIN, and reset your two-factor authentication (2FA). If you see any wallets that you don’t recognize, remove them immediately, as the hacker may have added them.Â
Taking these steps right away will make it harder for the hacker to keep taking funds.
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File a Report With the Police and IC3
In addition to contacting Crypto.com, updating security settings, and taking other measures to protect yourself after your Crypto.com account was hacked, you should also report the incident to the relevant authorities. First, you’ll want to reach out to your local police department and provide them with information on the hack.
Next, you should file a complaint with the FBI’s Internet Crime Complaint Center (IC3). Filing these reports will create an official record of the incident, which will help law enforcement investigate the hack. Depending on the success of the investigation, you may be able to take legal action later on.
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Consult a Knowledgeable Investment Fraud Lawyer
If your Crypto.com account was hacked and funds were stolen, you might be wondering whether an investment fraud lawyer can help you seek compensation for the losses you’ve incurred. While you may have legal grounds to pursue compensation, an investment fraud attorney can only help you if a financial advisor was involved.
Here’s what they can do to take action and obtain compensation for your losses:
- Assess your situation and losses to determine if legal action is warranted.
- Gather transaction records, proof of crypto purchases, communication records, and other forms of evidence that show the advisor’s misconduct.
- Use evidence to construct a strong claim for you.
- Represent you during an arbitration.
- Fight to get the compensation you deserve.
- Guide you through the process and keep you updated.
Schedule a Free Consultation With a Trusted Investment Fraud Lawyer
At Meyer Wilson Werning, we’ve recovered over $350 million for clients and have 75-plus years of combined experience. David Meyer, our founding attorney, wrote the book on investment fraud and has led several bar associations. We have the skills and experience required to hold your financial advisor liable for misconduct or fraud.
Contact us today to schedule a free consultation and find out if you have grounds for a claim. We’ll meet with you to discuss your crypto losses, explain what to do if your Crypto.com account was hacked, and advise you on your legal options.
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