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Fidelity Investments Fined for Overcharging Customers

Brokerage firm consents to $350,000 fine for overcharging more than 20,000 fee-based customers approximately $2.4 million in erroneous fees.

11.03.29 Chad 1.1306071146055

By Chad M. Kohler, Esq.

The Financial Industry Regulatory Authority (FINRA), the self-regulatory organization that oversees brokerage firms, has ordered Fidelity Investments to pay a $350,000 fine after the firm allegedly overcharged 20,663 customers approximately $2.4 million in various fees and other expenses.

According to a settlement reached with the regulator, from January 2006 to September 2013, Fidelity did not have reasonable supervisory policies and procedures in place to ensure that customers were charged accurate fees for accounts managed by third-party investment advisers. Fidelity is one of the largest custodians of customer assets for third-party investment advisers in the U.S.

Fidelity's supervisory failures resulted in erroneous and duplicate fees charged in certain fee-based customer accounts and certain accounts managed by third-party wrap providers. Erroneous markups were also charged on certain fixed-income investments.

FINRA said the overcharges resulted from a lapse in supervision over how Fidelity applied fees to customers who are charged based on a percentage of their assets rather than on a per transaction basis.

Among the many problems cited by FINRA was that Fidelity did not clearly delegate responsibility for the supervision of fee-based brokerage accounts. "In fact, until 2013, the firm did not designate a supervisory principal to oversee its asset-based pricing program," according to FINRA.

In consenting to the $350,000 fine, Fidelity neither admitted nor denied any wrongdoing. According to a Fidelity spokesperson, all customers who were overcharged have been reimbursed.

The information contained in The Firm’s posts on its blog, fraud alerts, investigations or elsewhere on the site is based upon information obtained from other sources including, but not limited to, news outlets and federal, state, and regulatory agency filings. All suspects and subjects of postings herein are presumed innocent until proven guilty in a court of law or administrative action and any and all crimes are alleged until a court or regulatory agency finds otherwise .

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