If your Gemini account is hacked, you should secure your email account, reset your Gemini password, and contact Gemini support as soon as possible. If you’ve lost money, file a police report and consider getting help from an attorney.
Gemini is one of the top crypto exchange companies, and it takes security very seriously. When the unexpected happens, it’s important to know what to do so you can secure your account and possibly recover your crypto funds.
When a hacker ruins your day, our Gemini hacking and theft lawyers may be able to help. Our team has over 75 years of combined experience. Contact us today for a free consultation to discuss your options.
Secure Your Email Account
The attacker likely accessed your Gemini account through your email, so secure that first. Change your email password to something unique and difficult to guess. Immediately enable two-factor authentication.
Avoid SMS-based two-factor authentication due to risks of SIM-swapping. SIM swapping is a cyberattack where a hacker transfers your phone number to their SIM card by tricking your mobile provider.
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Reset Your Gemini Password
Once your email is secure, visit Gemini’s login page and try a password reset with your registered email. If you can still access your Gemini account, change your password immediately and log out of all active sessions.
If you can’t access your account, assume the hacker has changed the credentials and contact Gemini support. Do not reuse any old passwords or ones similar to previously compromised accounts.
Check for Unauthorized Transactions
If you still have access to your account, review your transaction history, login logs, and notifications. Look for any unfamiliar crypto withdrawals, trades, or changes to security settings. Note the time, amount, and destination wallet addresses if funds were stolen.
Take screenshots of suspicious activity for documentation and to provide to Gemini support and law enforcement. These details can help in tracking stolen assets and may be useful if Gemini conducts an internal investigation or initiates a freeze on the suspicious withdrawal addresses.
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Contact Gemini Support
Reach out to Gemini and follow their advice on what actions you should take if your Gemini account is compromised. If applicable, attach screenshots of suspicious transactions or login logs. You may request that they temporarily freeze your account to prevent further losses.
Prioritize your report under Fraudulent Activity. Gemini has a dedicated security team for such issues. If Gemini doesn’t respond to your request promptly, you can also file a complaint.
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File a Police Report
If your crypto funds were stolen, file a police report. Provide a clear summary of what happened, including timelines, wallet addresses involved, and amounts lost. Include any documentation or screenshots.
Although law enforcement might have limited ability to directly recover crypto, the report creates an official record that can be useful for insurance claims, identity theft recovery, or any legal proceedings. Gemini or other platforms may also need it during investigations.
Seek Legal Assistance
If your Gemini account was hacked and you’ve lost significant funds or sensitive information, consulting a lawyer is an important step. A cryptocurrency hacking and theft lawyer can help you understand your rights and potentially help recover your losses.
They may guide you in pursuing civil action against involved parties or exchanges that may have been negligent. Legal help is also critical if identity theft is involved, or if you plan to file insurance claims.
Change Passwords Across Platforms
If you reused your Gemini password on other platforms, change those passwords immediately. Hackers often test stolen credentials on other services in what’s called credential stuffing.
Prioritize accounts related to your finances, email, and identity. Also, review your saved logins in browsers or cloud services—clear them if needed. This step helps you prevent additional compromises and protect your broader digital identity.
Enable Maximum Security Features
Once you regain access to Gemini, enhance your security settings. Switch your two-factor authentication to an app-based authenticator or, preferably, a hardware key. Enable withdrawal address whitelisting to limit withdrawals to approved addresses only.
Enable email login alerts and session timeouts. For added security, use a dedicated device with a secure browser only for crypto activities. These steps may seem extreme, but they greatly lower the risk of future breaches.
Get Help When Your Gemini Account Is Hacked
What you do when your Gemini account is hacked can make a big difference in whether you have a chance of recovering your funds. Secure your account, get in touch with Gemini, and consider contacting an attorney if you’ve lost a great deal of money.
It’s also important to file a police report so there is an official record of the incident, and to take steps to secure other accounts that may also be compromised.
Our team at Meyer Wilson Werning may be able to help if you’ve experienced financial losses of more than $100,000 because of the misconduct of a broker or financial adviser. Contact us today for a free consultation.
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